The ITIL Service Offerings and Agreements audit validates knowledge of the application of industry practices in service management. The SOA course aims to help organizations and individuals understand how the five phases of the ITIL lifecycle (service strategy, service design, service transition, service, and continuous service improvement) can add value to organizations and projects. It also provides instructions on how to develop services to meet the needs of businesses and users. This list is only a guide and the selection depends on the individual career goals and objectives of the candidate. For more information about roles in IT service management (ITSM) and the skills needed, check out our Career Path tool. This official ITIL certification course allows you to master the main ITIL processes necessary for the development of service offerings and agreements adapted to a company. ITIL® has been recognized as a quality criterion in service management and is used by companies to improve their IT practices. The implementation of ITIL® best practices has significantly improved cost reduction, finished product quality, customer service and experience. The ITIL® SOA is not only an independent qualification, it is also part of the ITIL Intermediate Capability Streams and one of the modules that lead to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT to perform ITIL® training, and so you get the best resources and coaching from iTIL® certified experts. You will be carefully prepared to sit for the exam and gain the hands-on experience you need to shine in your workplace. Learn the portfolio, service level, service, service, demand, vendor, and financial management practices from this ITIL SOA certification training course covers the principles of creating and managing service offerings based on business-specific requirements. It will help you develop the skills you need to build continuous improvements at every stage of the service lifecycle.
This course is mainly based on best practice guides in ITIL service strategy. KnowledgeHut offers you a comprehensive course on ITIL® Intermediate Service Offerings and Agreements – one of the qualifications in ITIL`s ITIL® Service Capability category® intermediate level. The module discusses practices related to the definition and management of services and the agreements needed to support them. The ITIL® intermediate SOA certification reflects the holder`s expertise in defining, analyzing and choosing the appropriate services to provide to clients. Our ITIL ® SOA course lasts 5 days. Expert courses, one-on-one exercises, group discussions, and mock exams will help you understand how to use SOA practices during the service management lifecycle and prepare for review of service offerings and agreements. Gain a valuable understanding of the five phases of the ITIL lifecycle and receive instructions on how to develop service offerings to meet both business and user needs….