4.5 Offers may be approved by the Customer signing and noting his consent to do so, and then returning them to Refaites with a cheque for the total amount to be paid. Once an offer has been approved, it cannot be cancelled. However, the sale cannot be cancelled if the lack of conformity is minor. Customers who have had bad experiences with a product have more places than ever to complain publicly. Therefore, companies need to be proactive in reaching customers after the purchase to ensure that their experience is as good as possible. Reaching customers early can avoid product returns and public complaints, which can lead to negative public perception. Such interaction should also be continuous, giving customers the opportunity to revalidate their decision to buy a product. Companies should also allow satisfied customers to easily share their experiences with their products, for example. B the ability to post reviews, ideas and stories on social media. The seller delivers an item in accordance with the purchase contract and is responsible for any non-conformity existing at the time of delivery. If his device has a hidden defect, the customer can choose to cancel the sale or accept a reduced price in accordance with Article 1644 of the French Civil Code, a replacement or a repair.
1.1 These General Terms and Conditions of Customer Service (hereinafter referred to as “ASS GTC”) govern the relationship between Remade and its customers – whether retail or retail – who place an order directly with Remade or through its partners. They supplement the General Terms and Conditions of Sale (GTC) Redone to which they expressly refer. The purpose of these GTC and GTC is to establish the conditions of repairs requested by the Customer for a Product (hereinafter referred to as “the Product”). Some examples of after-sales services include companies that assist with the installation process (e.g. B, computer software), product maintenance through a free or discounted service (oil changes included with the purchase of a new car or through a paid service plan), or a clear right to exchange and return and provide a customer service number. Other examples include: Goods that need to be repaired must be sent to the location specified by the after-sales service and location services must be disabled if it is an Apple product. Such after-sales service can be free with the purchase of an item and can also be sold as part of a broader service plan, for example. B, such as Best Buy Co. Geek Squad sells IT-related service plans. The service, which is offered through a help or support service, may include technical support for PCs, mobile phones, software, machines and a variety of other products.
Automated customer service lines can provide advice and solutions to common or even more complex problems and questions. Instead of employing more human customer service representatives, automated responses and bots typically allow customers to easily access support at any time, over the phone or online. After-sales support helps ensure that a customer gets as much value and value as possible from their purchase.